Casino Host

Treasure Island Resort & Casino

job description



*Hire on Bonus*

$1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

SUMMARY: Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.

- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)

- Floor prospect for players of extreme High-Value

- Assist with sales goals and target developments

- Organize, categorize and maintain all players in assigned book of business

- Analyze player profiles for sales calls and expedite appropriate quota of sales calls

- Fill assigned block of hotel rooms

- Create VIP event invite lists based on sales goals and strategies and fill events via sales calls

- Attend sales meetings and training sessions

- Review and analyze sales and tracking reports

- Review overdue trip report lists (significant decliners) for prompt action letters and sales calls

- Call/mail list of assigned inactive High-Value players

- Identify and greet in-house coded players

- Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)

- Answers calls and handle player correspondence

- Expedite player requests and reservations and fulfill player requests for comps

- Accompany guests to amenity functions (dining, golf, etc.)

- Perform customer recovery as needed, based on player value

- Host VIP events, parties, etc.

- Make retention calls to coded players (birthdays, special occasions, etc.).

- Coordinate with internal business partners to retain players across High-Value player segments

- Ensure player development floor office and casino floor are covered at all times



- High School Diploma/GED or equivalent experience

- One (1) year previous experience in casino marketing, player’s club or other comparable casino guest service position preferably as a Casino Host

- High attention to detail and accuracy

- High level organizational skills and ability to adapt quickly to changing priorities

- Strong computer skills including working with spreadsheets

- Excellent written, verbal and interpersonal communication skills

- Ability to read and write in English

- Proven to accurately type 35 wpm

- Proficient at phone systems and computer applications

- Maintain assigned percentage of active players across coded player group (Book of Business).

- Ability to work fast and efficiently

- Ability to retain large amounts of information regarding the property and its amenities

- Ability to enthusiastically and professionally sell and/or promote relevant events and promotions

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People – amazing to work with and to take care of.

o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.

o The Career – well-paying opportunities to develop and grow with or without a degree.

o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

NOTE: A Resume is required for this job.


contact information

business: Treasure Island Resort & Casino
address: 5734 Sturgeon Lake Rd.
Welch, MN 55089
phone: 651-388-6300 (Call Now)