job description

~ WE CREATE WINNING EXPERIENCES ~



*Pay Rate*

$18.00 an hour



* Shift Differential *

$2.00 an hour additional for swing shift

$2.00 an hour additional for grave shift



*Hire on Bonus *

$1,000 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $333/$334 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.





SUMMARY: To provide a high level of service to High-Value player segments and provide back-up and support in Marketing Operations.



- Identify and recruit players for Island Passport Club membership by promoting club benefits

- Work closely with table games staff to increase club participation among Table Game players

- Meet and greet hosted players on the casino floor

- Offer services to hosted players to include drink service, promotions participation and expedite other player needs

- Assist Casino Hosts as needed with meet and greet and other guest services for coded players

- Use player information to acknowledge and promote special occasions (birthday, anniversary, etc.)

- Act as liaison between players of potential High-Value player and Casino Host

- Assist Island Passport Club and Call Center staff as needed

- Identify active players without a card and secure, print and deliver cards for tracking

- Promote club benefits and the use of the card in all player interactions

- Use Call Center resources to actively call special occasion player lists and promote trips

- Assist Call Center with sales lead penetration by making sales calls to assigned lists

- Increase spend per trip by reach out to assigned hosted/developmental players



IDEAL CANDIDATES HAVE:

Required:

- High School Diploma/GED or equivalent experience

- 6 months experience as a Treasure Island Customer Service Representative II, Island Passport Club Representative II or equivalent experience

- High attention to detail and accuracy

- High level organizational skills and the ability to adapt quickly to changing priorities

- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows

- Excellent written, verbal and interpersonal communication skills

- Ability to read and write English

- Proven to accurately type 35 wpm

- Proficient at phone systems and computer applications

- Ability to work fast and efficiently

- Ability to retain large amounts of information regarding the property and its amenities

- Ability to enthusiastically and professionally sell and/or promote relevant events and promotions



~ Four reasons why our Team Members have chosen to stick around for 20+ years!~



o The People – amazing to work with and to take care of.

o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.

o The Career – well-paying opportunities to develop and grow with or without a degree.

o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!