Guest Service Representative

Treasure Island Resort & Casino

job description



* Pay Rate *

$14.25 an hour

* Hire on Bonus *

$750.00 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $250 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

SUMMARY: To provide guests with courteous service and property information.

- Welcome guests, answer questions and provide information and support to guests

- Maintain and service coat check, paging, wheelchair/scooter distribution, and lost and found ensuring proper documentation for all

- Be knowledgeable and provide guests with information regarding property-wide events and other property amenities

- Assist guests with issues, accept guest comment forms and forward to Guest Service Supervisor



- One (1) year hospitality or guest service experience

- Highly organized and ability to adapt quickly to changing priorities

- Excellent verbal and interpersonal communication skills

- Excellent problem solving skills

- Strong computer skills Microsoft (Word, Excel and Outlook) and Windows


- High School Diploma/GED or equivalent experience

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People – amazing to work with and to take care of.

o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.

o The Career – well-paying opportunities to develop and grow with or without a degree.

o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

NOTE: A Resume is required for this job.


contact information

business: Treasure Island Resort & Casino
address: 5734 Sturgeon Lake Rd.
Welch, MN 55089
phone: 651-388-6300 (Call Now)