Island Passport Club Representative

Treasure Island Resort & Casino

job description



* Pay Rate *

$14.50 an hour

* Shift Differential *

$2.00 an hour additional for swing shift

$2.00 an hour additional for grave shift

*Hire on Bonus*

$1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.

SUMMARY: To provide superior guest service to guests.

- Welcome guests, answer questions and provide information and support to guests

- Input, update and maintain accurate player information in the casino management system

- Issue Island Passport club cards for club members

- Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities

- Redeem cash, prizes and comps for guests following department guidelines

- Meet goals as established by management

- Maintain a working knowledge of promotional systems

- Performance point and promotion adjustments following department guidelines



- High School Diploma/GED or equivalent experience

- Highly organized and ability to adapt quickly to changing priorities

- Excellent verbal and interpersonal communication and problem solving skills

- Proven high guest service skills

- Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows

- Ability to read and write English


- One (1) year hospitality or guest service experience, preferably in casinos

~ Four reasons why our Team Members have chosen to stick around for 20+ years!~

o The People – amazing to work with and to take care of.

o The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.

o The Career – well-paying opportunities to develop and grow with or without a degree.

o The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

A Resume is not required for this job.

contact information

business: Treasure Island Resort & Casino
address: 5734 Sturgeon Lake Rd.
Welch, MN 55089
phone: 651-388-6300 (Call Now)